![]() We require the following details to set up your WhatsApp integration: Place a request to link your WhatsApp business account with Freshdesk through this Early Access Onboarding form.Follow the instructions to find your Facebook Business Manager ID or, you can reach out to us at and we'll guide you through the process. ![]() How to set up the WhatsApp integration? Installing WhatsApp This native app for Freshdesk enables you to convert your one-on-one WhatsApp conversations, including images or GIFs, into tickets for agents. You must have a WhatsApp business number.You need to be on the Growth, Pro, or Enterprise plans.Note: To configure the WhatsApp integration: You can integrate your WhatsApp business number with Freshdesk and start supporting customers on one of the most popular messaging platforms in the world. If you are a business that frequently interacts with customers on WhatsApp, then we recommend you take advantage of the WhatsApp business integration for Freshdesk. ![]()
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